Founded in Montreal by Francis Davidson during the early part of 2014, Sonder Hotels manages short-term rentals like apartment hotels, in North America, Europe, and Dubai. It manages over 9,000 units in over 40 cities in 10 countries and has served over 1 million guests. It is a locally driven organization, with teams on the ground in cities across the world.
Sonder Hotels is the largest host on Airbnb and targets travelers who prefer larger accommodations than a hotel room but want a more predictable experience than renting from an amateur host. With technology as a focus, guests use a mobile app to check in and get customer support.
With a varied portfolio across London, multiple different providers and contracts, Sonder wanted to simplify and improve its technology infrastructure. Connectivity in particular is critical at these hotels as the underlying network and Wi-Fi underpins services like CCTV and access control.
If the connection goes down, guests found themselves locked out of their rooms and unable to work from their rooms, resulting in refunded stays and bad PR for Sonder.With a varied portfolio across London, multiple different providers and contracts, Sonder wanted to simplify and improve its technology infrastructure.
Connectivity in particular is critical at these hotels as the underlying network and Wi-Fi underpins services like CCTV and access control. If the connection goes down, guests found themselves locked out of their rooms and unable to work from their rooms, resulting in refunded stays and bad PR for Sonder.
We worked with Sonder across a number of their London hotels as well as their Zennor Road office to deliver a simplified, unified infrastructure with resilient network equipment and Enterprise-grade Wi-Fi in every room. Guests now have access to office-grade Wi-Fi speeds, and all services are correctly configured to the network to reduce the risk of downtime. The end result is Sonder being able to charge a premium for its rooms, using the high speed connection as a marketing tool.
NCG also provides a fully managed service including 24/7 monitoring and support from our London based helpdesk, ensuring both corporate and guest level support.
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